FAQs · Rental & Services
Frequently asked questions
Here, you’ll find answers to common questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to reach out to our support team for assistance.
01 How far can your vehicles go with a full tank of fuel (diesel/petrol)?
On average, the fuel consumption of our vehicles is around 16km/1liter.
02 Where is your office located?
Our office is at Platinum Walk, Setapak. You can find more information about how to contact us in the Contact Us page.
03 What to do if our rental vehicle breaks down?
In case this happens, we will arrange a Breakdown Recovery Procedure, your vehicle will replaced as soon as possible or you are entitled for a refund.
04 Can we claim for a refund if some parts of the vehicle are damaged or malfunctioning?
Yes, damages are claimable, except for careless damages. We will conduct a damage audit with our panel to seek clarifications.
05 Can you deliver the rental van to me?
Yes, our #DELIVER2U service is chargeable at RM50 if you are located below 10KM from our office, otherwise the charge will be RM5/km. This is excluding the fuel and toll charges.
06 Do we need to have a GDL license to rent your vehicles?
GDL license is not required for seated van. However, it is required if you are planning to rent panel vans and lorries.
07 Can we drive our rental vehicle through Thailand or Singapore?
You definitely can, however please take note of the legal requirements. Additional permits may be required by the legal authority there.
08 Do you offer hourly rental?
Unfortunately no, we only offer daily rental.
09 Will you incur additional charges on mileage?
Only for selected vehicles (MPV Executive), on short term rentals (below 21 days). For those, the daily price is inclusive of a 150km quota, and any additional mileage will be charged at RM0.50/km.
10 Can you provide a driver?
Yes, we can provide you with a driver. Please inform us when you're booking our vehicle or contact our admin at 014-887 5277.
11 Will we get a full tank when we rent your vehicle?
Yes, we practice “full to full” procedure. We will handover the vehicle to you with a full tank, and you will be expected to return the unit with a full tank as well.
12 What is your cancellation policy?
Booking fees will only be refundable within 24 hours from the time that the booking was made. Though, rescheduling dates will be possible at any time based on units' availability.
13 Can we smoke in your vehicles?
Smoking or doing whatever that is prohibited by law is prohibited. However, we are not very forceful with regards to vape/electronic cigarettes. We recommend if you smoke in our vehicle, you can wash it before returning the vehicle to ensure deposit refund.
14 How much do you charge for security deposit?
For short term rentals (below 21 days), the security deposit is RM100 per day, capped at 7 days (maximum RM700). For long term or contractual rentals, a minimum of 1 month's security deposit is charged.
15 Are your vehicles air-conditioned?
Yes, all of our units are air-conditioned and well maintained.
16 Are all the units insured?
Yes, all of our units are insured for a 1st party coverage.
17 Are all the units equipped with GPS?
Yes, all of our units are equipped with GPS and monitoring systems.
18 Does Luxamana provide a package price for special arrangements?
Yes — at Luxamana, every package is tailored to your needs. Tell us your route, schedule, and budget, and we will build the arrangement around you. Contact our admin at 014-887 5277 for a free consultation.
19 If units are returned earlier than expected, will we get a refund?
Unfortunately no. This is because in order to cater to your booking dates, our team will have to reject any inquiries from other potential clients that inquired on the same dates as your bookings.
20 How long has Luxamana been in the business?
Our company was founded and registered since 2019.
21 Do you provide 3PL services?
Yes we do, you can get more information at our home page under the services section.
22 How early should I book my move with Luxamana Movers?
We're here to cater to you — tell us your date and we'll do our best to make it work. That said, we recommend booking at least 3–7 days before your moving date to guarantee your slot.
23 Do you provide packing materials?
Yes. Boxes, bubble wrap, stretch film, tape, and protective blankets are available.
24 Can you move during weekends?
Yes.
25 Do you provide interstate moving?
Yes.
26 Can you dismantle furniture?
Yes, furniture dismantling and assembly are available as part of our moving service.
Still have questions? Our support team is one message away.